Love Letter to a Smartphone

Let me preface this review with a disclaimer. I am not a geek. Nor am I a nerd, a techie, or a professional anything. I like my phones to make calls, and occasionally receive them (except when my mother is calling, but that’s another story.) I’m not fussy about connection, the concept of 3G and 4G and the bizarre conglomeration of letters and numbers that some companies use to describe their network – it all means nothing to me. So when my husband handed me the Verizon HTC Droid Incredible and said, “Here, play with this a little and tell me what you think” I rolled my eyes and sighed. Another gadget invading my happy home.

You see, I’ve traditionally been anti-Smartphone, almost to the point of belligerence. My (admittedly antiquated) notion was that a phone should be a phone, not a laptop or a PDA or any other overly-technical device. But after spending a day or two playing with the Incredible, I started to understand. When the little chirp alerted me to the arrival of a new email I had been waiting for, I began to appreciate the functionality. I was reading Tweets from friends while traveling down the freeway at speed (in the passenger seat, of course – never play with a Smartphone while driving, folks. Bad things can happen.)

I’m sure I’m preaching to an overly-technical choir here, though, and my Smartphone Epiphany is probably laughable to those of you who converted to the faith years ago. So I’ll get right down to the facts of the phone and let you snicker at my ignorance under your breath.

From L to R, the T-Mobile G1, the Motorola Cliq XT, the Google Nexus One, and the HTC Droid Incredible. The Incredible isn’t the first Smartphone I’ve played with. My husband, being who he is, has paraded a plethora of devices under my nose in our years together. Android is another word for joy in this house, and because of him I’m no stranger to the various shapes and styles and features available in the market today. The Incredible, compared to the T-mobile G1 that was just retired from use this month (another story that I’ll get to in a bit) is a sexy little device, slender and supermodel gorgeous. It’s the Porsche Carrera GT to the G1’s Mustang. Both perform beautifully, but the G1 is just a little chunkier, a little meatier and not quite as racecar sleek. The Incredible streaks down the road while the G1 lumbers a bit.

The Incredible’s screen resolution and graphics are just as pretty as the outside, and while I’d love to delve into the technical specs of the device, I’ll leave that to the pros. I like the wallpapers. And the sound quality that comes from the tiny little speaker. It has a lot of features that I hadn’t really explored in-depth before. I love the pinch-zoom feature, which Rick calls “Multi Touch” – whatever, it’s handy and I like it. It scrolls smoothly and the little tiny knobby thing (I’m told this is called an Optical Joystick…ok, sure) is very responsive and sensitive. I tend to fat-finger everything I touch on a Smartphone, but I didn’t have any trouble adapting to the interface on the Incredible, which is – to risk having tomatoes thrown at me – incredible.

The Incredible isn’t all wine and roses, though. The biggest complaint, and this is a big one for someone as particular as I am, is “The Creak.” The case makes a strange little creaky-groaning noise when you hold it, and it can be a bit disruptive during a call when your phone sounds like you’re holding a demented bullfrog up to your ear. Now, I’m not sure how many hands were on this model before I got it, so it’s possible that the wear and tear of many folks putting it through its paces has taken its toll on the phone, but still, I’d expect a bit more sturdiness in a device of this caliber (and expense.) If it were my phone, I’d be disappointed.

Rear view of the Incredible, including the 8MP flash camera.The other issue that I have is with the volume buttons on the side of the phone. They are hypersensitive, and I have more than once accidentally either almost muted the call or deafened myself (especially in calls with the aforementioned mother…) so care needs to be taken not to hold the phone with your thumb on the buttons.

Other than that, I’ve been tickled pink with the performance. Battery life is outstanding – even where we live in the boonies, where signal is weak and the phone has to struggle to find it sometimes – the battery would consistently last well over a day, where the G1 and the Nexus One both require charging on a daily basis. And that brings me to the comparison that I’ve been building toward: How does the Incredible stack up against its sister phone, the Nexus One? Yes, we have one, and I had a few minutes to sit down and compare the devices side by side.

The Nexus One is a gorgeous little bundle of happy, and I was impressed enough with it when I finally saw it that I was half tempted to purchase one for myself. The Incredible carries the same sense of “whoa!” and while its body lines are slightly different, it’s difficult to pick one over the other regarding the overall sexiness of the phone. They perform equally magnificently, at least for a greenhorn like me, and aside from the battery life there are virtually no differences between the phones in performance. Both phones have done amazing things with the technology, and have gone a long way toward changing my view of Smartphones.

Ultimately, the decision between the Incredible and the Nexus come down to personal taste and, of course, provider. Would I drop our provider to get an Incredible? Probably not, since I’ve got access to the Nexus with ours. But if I had to choose which phone to buy and I had no network loyalties, it would be a very difficult decision indeed.

Signed,

A Reformed Smartphone-phobe.

High-end Devices: Are they really functionally better?

iPhone Party by nobihaya Since I “upgraded” from my HTC Wizard device to a Nokia feature phone (XpressMusic 5310 on T-Mobile) a question has been bubbling in my mind. Do high-end devices like iPhone, BlackBerry, S60, Palm, and Windows Mobile really bring more functionality and solve the issues we believe they will?

So far my experience is mixed, but positive overall. Some things are super-easy, some more difficult. The niftiest thing for me with this device is something I’ve always downplayed about my previous smartphones: aesthetics. It’s been literally years since I had a phone that could be considered “sexy”, so that’s one of the fun things.

Many functions are quite easy and really well implemented. Of course, my new one is a music-oriented phone, so that’s one feature that’s well done. Sure it can’t store 80GB of tunes, but the 4GB miniSD holds more albums synced off Rhapsody than I can listen to in a week – more music than I had normally listed to in the past. The FM radio is also a nice feature that’s well implemented.

Things that aren’t as easy as a smartphone: email & web. Obvious really, but I’m surprised at how much I really can do on it. Aside from the T-9 text recognition, email really is darn hard to do – especially on devices where the carrier (T-Mobile in this case) has screwed around with the capabilities. I can’t even add my Google-hosted domain’s email account because of what they’ve done. The way this particular device handles email (and I’m sure most feature phones are similar) is to have them all sent as SMS messages that can be charged for.

This sucks because I’m paying for their “all you can eat” Internet package, an additional $30 a month – why can’t I configure simple POP email? Stupid when you consider that the standard Nokia 5310 software stack provides easy configuration for POP. Guess which firmware I’ve loaded – it’s not T-Mobile’s any longer.

Still, I can get email on the phone – even could with the T-Mobile firmware, I just used the browser. Yes, the browser is limited at best, but there’s this great Java based browser called Opera – yeah I thought you knew about that. ‘Nuff said.

So, I’m sitting here with a phone that cost me $50, I can install software to do specific things, I get email (pulled, not pushed – but that’s OK by me), IM, tunes, ‘net browsing, text & picture messaging, 2MP camera, video recording, miniSD slot, EDGE (ok, wish it were 3G), QVGA screen on a 3.5” device (great picture), more than twice the battery life than my old HTC Wizard, and extremely pocketable. I can’t find anything wrong.

I’ll readily admit that it lacks a certain coolness of many of the higher-end devices like WinMo, Blackberry, S60 and so on. The iPhone is in a class by itself on the cool meter so I won’t even go there.

I’m content though, until there really is a viable, useable, cool, fun 3G touch-based smartphone on T-Mobile. I know I’ll have to keep waiting, but at least I didn’t drop $700 on the HTC Touch Diamond, just to have a cool phone. Now I can spend the remaining $650 on something like an Acer Aspire One netbook, and a Flip Mineo. Maybe I should think of dropping my T-Mobile Internet package and picking up a Verizon EVDO data package… I’ll have to think about that.

Photo credit: nobihaya

Where is T-Mobile’s value?

I’m a gadget freak and I have no problem admitting that. But I have another problem… I’m a T-Mobile subscriber. Yep, you know what that means. No cool phones, no 3G (yeah it’s on its way – whatever), and a lot of iPhone lust.

While waiting it out for THE NEXT BIG THING in tmo WinMo goodness, I broke down and picked up a little Nokia 5310 MusicXpress for $50. While I’m fairly pleased with the call quality, the size & form factor of the phone, though I can’t install any frickin’ apps. I shouldn’t be surprised after all. It’s T-Mobile.

Never mind that I have the full Internet plan. It’s not like I’m trying to rip off free IM on the $5 ‘net plan. I pay for Internet & Hotspot access. And I use it. My previous phone, an MDA that still works, allowed me to install that IM app to access Google Talk. It allowed me to install a different browser like Opera, it allowed me to install Weather software, RSS readers, digital "wallets", mapping & gps, handwriting recognition, voice recognition, music players, movie players, and so much more that I can’t describe it all.

I don’t expect to do much on this phone other than talk and play music. But it would be nice to at least get email delivered to it – whether I can respond or not doesn’t matter. Because if I get an email from a client – I’ll simply call them back as it’s usually important. What tweaks me is that the inbuilt email app, I’ll use that term loosely, simply does not allow me to add any POP or IMAP account. If it’s not GMail, Yahoo, HotMail, or whatever other webmail service, you’re out of luck. Perversely, my email account is hosted by Google for Domains, but the setup "wizard" only accepts GMail accounts. Stupid. Even paying the $0.15 (US) per email wouldn’t bother me so much if I could at least have it work.

So while I’m waiting (again) for a decent (?) phone & 3G service, I have to forgo email.  What happened to the days when T-Mobile was out front? When they rolled out GPRS nationwide before anyone else? When they actually had interesting phones, instead of 18mos. old models?

Kinda loosing the faith here. I only stick around because I have so many family and friends on T-Mo: parents, in-laws, sister & BIL, family & about 10 friends. I’m seriously wondering if I should return the darn phone (I have 3 days left in the 2 week trial) and go to AT&T. I could at least look at the Tilt or wait for the iPhone or… or… or…

Ok, I think that’s enough <rant> for this post. Anyone else have something good to say about tmo at the moment? I need a little propping up here. :)